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Government Collection Services

Since 1917 we've prided ourselves on serving local government.

C B Merchant Services is a professional collection agency established in 1917 (103 years) as a California mutual benefit, not for Profit Corporation. We add to the financial health of communities throughout California by handling the tough parts of accounts receivable management-delinquent accounts. We collect more for our clients by leveraging the most current technology and information resources together with a highly trained collection staff. When checking our references, you will find that our reputation throughout the government sector is that we treat everyone with the highest level of dignity and respect. We believe we recover more for our clients as a result of this high degree of customer service, in a complaint-free environment.

Every government, irrespective of whether they have an internal collection department, should consider using an outside collection agency as part of the overall collection strategy. The use of collection agencies varies widely within the government and the decision to outsource some or all collections can be complicated and collection agencies come in all shapes and sizes. Some governments outsource everything, some outsource nothing, and there’s every solution in between. According to ACA International, the “majority of federal agencies, 43 states, and thousands of cities and counties nationwide” are using collection agencies in some capacity.   C B Merchant Services offers a wide array of government-specific services designed to increase your cash flow and improve your bottom line, in a compliant and customer-friendly manner!   Our client sensitive employees are expertly trained to generate the results you seek. Specialized government collections include; friendly reminders, billing follow up calls, insurance followup, early out, bad debt collection and diverse customized calling campaigns.

Our collection philosophy begins with the understanding that TIME IS MONEY.

At CBMS we combine efficiency, professionalism, and persistence with a commitment to excellent client service and outstanding consumer relations to maximize recovery and increase your bottom line. Our dedication to this philosophy has allowed us to build long-term quality partnerships with our clients, many of which are decades old.
  • Start sending accounts - Click Here
  • Get assigned a dedicated account representative.
  • In-house legal team will work your accounts.

Our focus is your FINANCIAL HEALTH and all that encompasses.

If you’re spending valuable time making phone calls and sending letters, faxes, and emails and your customer is ignoring you, it is almost certain that you will not get paid without turning to a collections agency and/or an attorney. CBMS provides a progressive collection solution designed to generate fast recovery combined with a low collection fee! Our proven method to collect your commercial accounts includes a highly customized recovery process that includes legal action, when warranted, to generate the results you are looking for!

C B Merchant Services is one of the oldest and largest not for profit collection agencies located in California. As a Not for Profit, we invest more into our recovery process which results in lower fees and exceptional recoveries for our clients, in a complaint-free environment.

We promise to provide you with the very best customer service and we will treat your consumers with the dignity and respect they deserve while working to resolve your accounts.  We have been keeping this promise to our clients for over one hundred years! 

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Reach out and one of our friendly staff members will be happy to assist you with any questions you may have.